- 01What Razorpay data does Well pull into Freshbooks?
- Razorpay streams captured payments, refunds, settlements, disputes, subscription cycles, and paid invoices to Well over its MCP server. After Well resolves the counterparty and assigns a confidence score, the matched record posts to Freshbooks as expenses (or bills on the Select plan) via email-in, with merchant, total, and tax populated, with the Razorpay event ID preserved on the entry for audit.
- 02How often does Razorpay data sync to Freshbooks?
- Razorpay pushes events to Well over its MCP server, so most records land within seconds of the underlying action. Each event is matched immediately and reaches Freshbooks within a confidence window: above 85% it posts, 55-85% queues for review, below 55% is refused.
- 03How does Well match Razorpay records to entries in Freshbooks?
- Every Razorpay charge is scored against your open Freshbooks sales invoices and existing customer records on customer name, amount, currency, and reference. Above 85% the charge collapses onto the right invoice and the reconciled record is delivered to Freshbooks for review, with the matched customer and payment pre-filled so you confirm and post it. Between 55% and 85% the candidate list is queued for review with the alternative customers ranked.
- 04How does Well prevent duplicates when posting Razorpay records to Freshbooks?
- Razorpay sends each event with a stable resource ID that Well tracks against the Freshbooks ledger. Webhook replays (which Razorpay can issue for delivery retries) are recognised by ID and either skipped or used to update the existing Freshbooks entry. Distinct records that look similar are caught by Well before posting, with the candidates surfaced in the review queue when confidence is ambiguous.
- 05What happens if I disconnect Razorpay or Freshbooks?
- Disconnecting Razorpay stops the flow at the source. Well asks the Razorpay MCP server to revoke the access token; Razorpay returns confirmation and stops streaming events the moment it is acknowledged. Anything you already reviewed and posted in Freshbooks is Freshbooks's own record and is untouched; Well never held a write credential to it. Records held for review in Well remain in the queue so you can finish them by hand. Reconnecting later resumes from the last successful sync, not from scratch.
- 06How does Well authenticate with Razorpay and Freshbooks?
- Razorpay's MCP server handles authorisation directly; Well receives an access token through Dynamic Client Registration and never sees raw user credentials. For the delivery side, Well forwards the reconciled document to your Freshbooks email-in address once it clears the matching threshold; Freshbooks creates the draft record from it and you confirm and post it. Well holds no write credential to Freshbooks. Tokens are encrypted at rest and in transit under TLS 1.3. Razorpay and Freshbooks together cover multiple regions; Well's storage region is configured per workspace.