- 01How often does Square data sync to Freshbooks?
- Square pushes events to Well over its MCP server, so most records land within seconds of the underlying action. Each event is matched immediately and reaches Freshbooks within a confidence window: above 85% it posts, 55-85% queues for review, below 55% is refused.
- 02How does Well match Square records to entries in Freshbooks?
- Every Square charge is scored against your open Freshbooks sales invoices and existing customer records on customer name, amount, currency, and reference. Above 85% the charge collapses onto the right invoice and Square reconciliation builds the matched journal entry in Well's ledger, the ledger accounts mapped and the matched customer and payment pre-filled, ready for you to post to Freshbooks. Between 55% and 85% the candidate list is queued for review with the alternative customers ranked.
- 03Does Well handle multi-currency records between Square and Freshbooks?
- Square carries the original transaction currency on every record and Freshbooks natively ledgers in multiple currencies. Well preserves the original amount, applies your Freshbooks chart-of-accounts conversion rules at posting time, and both the source and converted amounts ride on the document Well forwards to Freshbooks, so the Freshbooks entry you post keeps both sides of the trade.
- 04What happens if a Square record fails to post to Freshbooks?
- When a record fails to post to Freshbooks (validation rule, missing field, transient 5xx), Well retries automatically with backoff. Auth failures short-circuit the retry loop and notify the workspace owner; schema rejections are kept on the integration status page with a one-click retry-after-fix action pointing back at the original Square record. Nothing silently drops.
- 05What happens if I disconnect Square or Freshbooks?
- Disconnecting Square stops the flow at the source. Well asks the Square MCP server to revoke the access token; Square returns confirmation and stops streaming events the moment it is acknowledged. Anything you already reviewed and posted in Freshbooks is Freshbooks's own record and is untouched; Well never held a write credential to it. Records held for review in Well remain in the queue so you can finish them by hand. Reconnecting later resumes from the last successful sync, not from scratch.
- 06How does Well authenticate with Square and Freshbooks?
- Square's MCP server handles authorisation directly; Well receives an access token through Dynamic Client Registration and never sees raw user credentials. For the delivery side, Well forwards the reconciled document to your Freshbooks email-in address once it clears the matching threshold; Freshbooks creates the draft record from it and you confirm and post it. Well holds no write credential to Freshbooks. Tokens are encrypted at rest and in transit under TLS 1.3. Square and Freshbooks together cover multiple regions; Well's storage region is configured per workspace.