- 01How often does PayPal data sync to QuickBooks?
- PayPal pushes events to Well over its MCP server, so most records land within seconds of the underlying action. Each event is matched immediately and reaches QuickBooks within a confidence window: above 85% it posts, 55-85% queues for review, below 55% is refused.
- 02Does Well handle multi-currency records between PayPal and QuickBooks?
- PayPal carries the original transaction currency on every record and QuickBooks natively ledgers in multiple currencies. Well preserves the original amount, applies your QuickBooks chart-of-accounts conversion rules at posting time, and both the source and converted amounts ride on the document Well forwards to QuickBooks, so the QuickBooks entry you post keeps both sides of the trade.
- 03How does Well prevent duplicates when posting PayPal records to QuickBooks?
- PayPal sends each event with a stable resource ID that Well tracks against the QuickBooks ledger. Webhook replays (which PayPal can issue for delivery retries) are recognised by ID and either skipped or used to update the existing QuickBooks entry. Distinct records that look similar are caught by Well before posting, with the candidates surfaced in the review queue when confidence is ambiguous.
- 04What happens if a PayPal record fails to post to QuickBooks?
- When a record fails to post to QuickBooks (validation rule, missing field, transient 5xx), Well retries automatically with backoff. Auth failures short-circuit the retry loop and notify the workspace owner; schema rejections are kept on the integration status page with a one-click retry-after-fix action pointing back at the original PayPal record. Nothing silently drops.
- 05What happens if I disconnect PayPal or QuickBooks?
- Disconnecting PayPal stops the flow at the source. Well asks the PayPal MCP server to revoke the access token; PayPal returns confirmation and stops streaming events the moment it is acknowledged. Anything you already reviewed and posted in QuickBooks is QuickBooks's own record and is untouched; Well never held a write credential to it. Records held for review in Well remain in the queue so you can finish them by hand. Reconnecting later resumes from the last successful sync, not from scratch.
- 06How does Well authenticate with PayPal and QuickBooks?
- PayPal's MCP server handles authorisation directly; Well receives an access token through Dynamic Client Registration and never sees raw user credentials. For the delivery side, Well forwards the reconciled document to your QuickBooks email-in address once it clears the matching threshold; QuickBooks creates the draft record from it and you confirm and post it. Well holds no write credential to QuickBooks. Tokens are encrypted at rest and in transit under TLS 1.3. PayPal and QuickBooks together cover multiple regions; Well's storage region is configured per workspace.