- 01How often does PayPal data sync to Pennylane?
- PayPal pushes events to Well over its MCP server, so most records land within seconds of the underlying action. Each event is matched immediately and reaches Pennylane within a confidence window: above 85% it posts, 55-85% queues for review, below 55% is refused.
- 02What happens to historical PayPal data when I first connect to Pennylane?
- PayPal exposes the last full year through its API on a connected account. The window Well actually pulls is configurable from the integration settings page; each record is matched against your existing Pennylane ledger, and re-running the backfill is safe because Well tracks the PayPal record IDs and updates existing Pennylane entries instead of duplicating them.
- 03Does Well handle multi-currency records between PayPal and Pennylane?
- PayPal carries the original transaction currency on every record and Pennylane natively ledgers in multiple currencies. Well preserves the original amount, applies your Pennylane chart-of-accounts conversion rules at posting time, and both the source and converted amounts ride on the document Well forwards to Pennylane, so the Pennylane entry you post keeps both sides of the trade.
- 04How does Well prevent duplicates when posting PayPal records to Pennylane?
- PayPal sends each event with a stable resource ID that Well tracks against the Pennylane ledger. Webhook replays (which PayPal can issue for delivery retries) are recognised by ID and either skipped or used to update the existing Pennylane entry. Distinct records that look similar are caught by Well before posting, with the candidates surfaced in the review queue when confidence is ambiguous.
- 05What happens if a PayPal record fails to post to Pennylane?
- When a record fails to post to Pennylane (validation rule, missing field, transient 5xx), Well retries automatically with backoff. Auth failures short-circuit the retry loop and notify the workspace owner; schema rejections are kept on the integration status page with a one-click retry-after-fix action pointing back at the original PayPal record. Nothing silently drops.
- 06How does Well authenticate with PayPal and Pennylane?
- PayPal's MCP server handles authorisation directly; Well receives an access token through Dynamic Client Registration and never sees raw user credentials. For the delivery side, Well forwards the reconciled document to your Pennylane email-in address once it clears the matching threshold; Pennylane creates the draft record from it and you confirm and post it. Well holds no write credential to Pennylane. Tokens are encrypted at rest and in transit under TLS 1.3. Pennylane hosts in the EU and PayPal hosts outside the EU; Well processes records per the storage region configured for your workspace.