- 01How does Well match Stripe records to entries in Ramp?
- Well scores every candidate match between Stripe records and existing Ramp entries on counterparty name, amount, date proximity, currency, and reference. Above 85% the record links to the historical entry and Ramp updates; between 55% and 85% the candidates are queued for sign-off; below 55% the record stays open with the candidate list available.
- 02What happens to historical Stripe data when I first connect to Ramp?
- Stripe exposes the last two years through its API on a connected account. The window Well actually pulls is configurable from the integration settings page; each record is matched against your existing Ramp ledger, and re-running the backfill is safe because Well tracks the Stripe record IDs and updates existing Ramp entries instead of duplicating them.
- 03Does Well handle multi-currency records between Stripe and Ramp?
- Stripe carries the original transaction currency on every record, but Ramp ledgers in a single base; Well preserves the source currency, attaches the FX rate at the timestamp of the event, and the converted figure and the source amount both travel on the document Well forwards to Ramp, so both sides of the trade are visible when you post.
- 04What happens if a Stripe record fails to post to Ramp?
- When a record fails to post to Ramp (validation rule, missing field, transient 5xx), Well retries automatically with backoff. Auth failures short-circuit the retry loop and notify the workspace owner; schema rejections are kept on the integration status page with a one-click retry-after-fix action pointing back at the original Stripe record. Nothing silently drops.
- 05What happens if I disconnect Stripe or Ramp?
- Disconnecting Stripe stops the flow at the source. Well asks the Stripe MCP server to revoke the access token; Stripe returns confirmation and stops streaming events the moment it is acknowledged. Anything you already reviewed and posted in Ramp is Ramp's own record and is untouched; Well never held a write credential to it. Records held for review in Well remain in the queue so you can finish them by hand. Reconnecting later resumes from the last successful sync, not from scratch.
- 06How does Well authenticate with Stripe and Ramp?
- Stripe's MCP server handles authorisation directly; Well receives an access token through Dynamic Client Registration and never sees raw user credentials. For the delivery side, Well forwards the reconciled document to your Ramp email-in address once it clears the matching threshold; Ramp creates the draft record from it and you confirm and post it. Well holds no write credential to Ramp. Tokens are encrypted at rest and in transit under TLS 1.3. Stripe and Ramp together cover multiple regions; Well's storage region is configured per workspace.