- 01What Stripe data does Well pull into Bill.com?
- Stripe streams charges, refunds, payouts, customers, disputes, and subscription events to Well over its MCP server. After Well resolves the counterparty and assigns a confidence score, the matched record posts to Bill.com as bills via email-in inbox, with vendor, invoice number, amount, and due date populated by Bill.com's IVA OCR, with the Stripe event ID preserved on the entry for audit.
- 02How does Well match Stripe records to entries in Bill.com?
- Well scores every candidate match between Stripe records and existing Bill.com entries on counterparty name, amount, date proximity, currency, and reference. Above 85% the record links to the historical entry and Bill.com updates; between 55% and 85% the candidates are queued for sign-off; below 55% the record stays open with the candidate list available.
- 03Does Well handle multi-currency records between Stripe and Bill.com?
- Stripe carries the original transaction currency on every record and Bill.com natively ledgers in multiple currencies. Well preserves the original amount, applies your Bill.com chart-of-accounts conversion rules at posting time, and both the source and converted amounts ride on the document Well forwards to Bill.com, so the Bill.com entry you post keeps both sides of the trade.
- 04How does Well prevent duplicates when posting Stripe records to Bill.com?
- Stripe sends each event with a stable resource ID that Well tracks against the Bill.com ledger. Webhook replays (which Stripe can issue for delivery retries) are recognised by ID and either skipped or used to update the existing Bill.com entry. Distinct records that look similar are caught by Well before posting, with the candidates surfaced in the review queue when confidence is ambiguous.
- 05What happens if I disconnect Stripe or Bill.com?
- Disconnecting Stripe stops the flow at the source. Well asks the Stripe MCP server to revoke the access token; Stripe returns confirmation and stops streaming events the moment it is acknowledged. Anything you already reviewed and posted in Bill.com is Bill.com's own record and is untouched; Well never held a write credential to it. Records held for review in Well remain in the queue so you can finish them by hand. Reconnecting later resumes from the last successful sync, not from scratch.
- 06How does Well authenticate with Stripe and Bill.com?
- Stripe's MCP server handles authorisation directly; Well receives an access token through Dynamic Client Registration and never sees raw user credentials. For the delivery side, Well forwards the reconciled document to your Bill.com email-in address once it clears the matching threshold; Bill.com creates the draft record from it and you confirm and post it. Well holds no write credential to Bill.com. Tokens are encrypted at rest and in transit under TLS 1.3. Stripe and Bill.com together cover multiple regions; Well's storage region is configured per workspace.