- 01How does Well match Square records to entries in QuickBooks?
- Every Square charge is scored against your open QuickBooks sales invoices and existing customer records on customer name, amount, currency, and reference. Above 85% the charge collapses onto the right invoice and Square reconciliation builds the matched journal entry in Well's ledger, the ledger accounts mapped and the matched customer and payment pre-filled, ready for you to post to QuickBooks. Between 55% and 85% the candidate list is queued for review with the alternative customers ranked.
- 02Does Well handle multi-currency records between Square and QuickBooks?
- Square carries the original transaction currency on every record and QuickBooks natively ledgers in multiple currencies. Well preserves the original amount, applies your QuickBooks chart-of-accounts conversion rules at posting time, and both the source and converted amounts ride on the document Well forwards to QuickBooks, so the QuickBooks entry you post keeps both sides of the trade.
- 03How does Well prevent duplicates when posting Square records to QuickBooks?
- Square sends each event with a stable resource ID that Well tracks against the QuickBooks ledger. Webhook replays (which Square can issue for delivery retries) are recognised by ID and either skipped or used to update the existing QuickBooks entry. Distinct records that look similar are caught by Well before posting, with the candidates surfaced in the review queue when confidence is ambiguous.
- 04Can I customise which Square fields are sent to QuickBooks?
- The default mapping covers every Square field your QuickBooks chart of accounts accepts (counterparty, amount, currency, reference, tax). From the integration settings page you can override mappings field-by-field, attach computed values from your connected data (GL code, project tag, tax bucket), or ignore fields QuickBooks does not need. Custom mappings are versioned and apply only to records reconciled after the change, so anything you have already reviewed and posted in QuickBooks is left exactly as it stands.
- 05What happens if a Square record fails to post to QuickBooks?
- When a record fails to post to QuickBooks (validation rule, missing field, transient 5xx), Well retries automatically with backoff. Auth failures short-circuit the retry loop and notify the workspace owner; schema rejections are kept on the integration status page with a one-click retry-after-fix action pointing back at the original Square record. Nothing silently drops.
- 06How does Well authenticate with Square and QuickBooks?
- Square's MCP server handles authorisation directly; Well receives an access token through Dynamic Client Registration and never sees raw user credentials. For the delivery side, Well forwards the reconciled document to your QuickBooks email-in address once it clears the matching threshold; QuickBooks creates the draft record from it and you confirm and post it. Well holds no write credential to QuickBooks. Tokens are encrypted at rest and in transit under TLS 1.3. Square and QuickBooks together cover multiple regions; Well's storage region is configured per workspace.