- 01Will every Razorpay record post to Xero automatically?
- Not always. Within seconds of Razorpay firing the event, Well scores the record on field completeness, counterparty strength, and policy fit. Above the 85% default auto-link threshold Well forwards the reconciled document to your Xero email-in address and Xero drafts the record from it for you to confirm. Between 55% and 85% the record waits in the review queue with the alternative matches ranked. Below the 55% default review threshold the record is refused and the candidate list kept so you can pin the right entry by hand.
- 02How does Well match Razorpay records to entries in Xero?
- Every Razorpay charge is scored against your open Xero sales invoices and existing customer records on customer name, amount, currency, and reference. Above 85% the charge collapses onto the right invoice and Xero reconciliation builds the matched journal entry in Well's ledger, the ledger accounts mapped and the matched customer and payment pre-filled, ready for you to post to Xero. Between 55% and 85% the candidate list is queued for review with the alternative customers ranked.
- 03What happens to historical Razorpay data when I first connect to Xero?
- Razorpay exposes the last two years through its API on a connected account. The window Well actually pulls is configurable from the integration settings page; each record is matched against your existing Xero ledger, and re-running the backfill is safe because Well tracks the Razorpay record IDs and updates existing Xero entries instead of duplicating them.
- 04Does Well handle multi-currency records between Razorpay and Xero?
- Razorpay carries the original transaction currency on every record and Xero natively ledgers in multiple currencies. Well preserves the original amount, applies your Xero chart-of-accounts conversion rules at posting time, and both the source and converted amounts ride on the document Well forwards to Xero, so the Xero entry you post keeps both sides of the trade.
- 05What happens if a Razorpay record fails to post to Xero?
- When a record fails to post to Xero (validation rule, missing field, transient 5xx), Well retries automatically with backoff. Auth failures short-circuit the retry loop and notify the workspace owner; schema rejections are kept on the integration status page with a one-click retry-after-fix action pointing back at the original Razorpay record. Nothing silently drops.
- 06How does Well authenticate with Razorpay and Xero?
- Razorpay's MCP server handles authorisation directly; Well receives an access token through Dynamic Client Registration and never sees raw user credentials. For the delivery side, Well forwards the reconciled document to your Xero email-in address once it clears the matching threshold; Xero creates the draft record from it and you confirm and post it. Well holds no write credential to Xero. Tokens are encrypted at rest and in transit under TLS 1.3. Razorpay and Xero together cover multiple regions; Well's storage region is configured per workspace.