- 01What Ramp data does Well pull into Melio?
- Ramp streams card transactions, approved bills, reimbursements, vendor records, and policy events to Well over its MCP server. After Well resolves the counterparty and assigns a confidence score, the matched record posts to Melio as bills via email-in at @invoicesmelio.com, with vendor, amount, and due date populated by Smart Bill Capture, with the Ramp event ID preserved on the entry for audit.
- 02How does Well match Ramp records to entries in Melio?
- Each Ramp debit is checked against the bills scheduled in Melio. Well scores on payee, amount, scheduled date, and currency; above 85% the bank line is auto-matched to the bill, the payment status updates in Melio, and the receipt is attached. Between 55% and 85% the candidate bills are surfaced for sign-off so you can confirm which bill the debit actually covers.
- 03What happens to historical Ramp data when I first connect to Melio?
- Ramp exposes the last three years through its API on a connected account. The window Well actually pulls is configurable from the integration settings page; each record is matched against your existing Melio ledger, and re-running the backfill is safe because Well tracks the Ramp record IDs and updates existing Melio entries instead of duplicating them.
- 04Does Well handle multi-currency records between Ramp and Melio?
- Ramp reports a single base currency and Melio ledgers in a single base currency, so Well stores the value verbatim and posts the record without any conversion step. If you start trading in another currency, switch the connector behaviour in settings and Well begins tagging records with the source currency for conversion at posting time.
- 05How does Well prevent duplicates when posting Ramp records to Melio?
- Ramp sends each event with a stable resource ID that Well tracks against the Melio ledger. Webhook replays (which Ramp can issue for delivery retries) are recognised by ID and either skipped or used to update the existing Melio entry. Distinct records that look similar are caught by Well before posting, with the candidates surfaced in the review queue when confidence is ambiguous.
- 06How does Well authenticate with Ramp and Melio?
- Ramp's MCP server handles authorisation directly; Well receives an access token through Dynamic Client Registration and never sees raw user credentials. For the delivery side, Well forwards the reconciled document to your Melio email-in address once it clears the matching threshold; Melio creates the draft record from it and you confirm and post it. Well holds no write credential to Melio. Tokens are encrypted at rest and in transit under TLS 1.3. Ramp and Melio together cover multiple regions; Well's storage region is configured per workspace.