- 01How often does Ramp data sync to Bill.com?
- Ramp pushes events to Well over its MCP server, so most records land within seconds of the underlying action. Each event is matched immediately and reaches Bill.com within a confidence window: above 85% it posts, 55-85% queues for review, below 55% is refused.
- 02How does Well match Ramp records to entries in Bill.com?
- Each Ramp debit is checked against the bills scheduled in Bill.com. Well scores on payee, amount, scheduled date, and currency; above 85% the bank line is auto-matched to the bill, the payment status updates in Bill.com, and the receipt is attached. Between 55% and 85% the candidate bills are surfaced for sign-off so you can confirm which bill the debit actually covers.
- 03How does Well prevent duplicates when posting Ramp records to Bill.com?
- Ramp sends each event with a stable resource ID that Well tracks against the Bill.com ledger. Webhook replays (which Ramp can issue for delivery retries) are recognised by ID and either skipped or used to update the existing Bill.com entry. Distinct records that look similar are caught by Well before posting, with the candidates surfaced in the review queue when confidence is ambiguous.
- 04Can I customise which Ramp fields are sent to Bill.com?
- The default mapping connects each Ramp record to the Bill.com bill shape (vendor, amount, due date, approval policy). Settings let you override the vendor source, swap default approvers, attach a different document on the bill, or pull GL codes from your connected data. Mapping versions are immutable for already-paid bills so audit traces stay intact.
- 05What happens if a Ramp record fails to post to Bill.com?
- When a record fails to post to Bill.com (validation rule, missing field, transient 5xx), Well retries automatically with backoff. Auth failures short-circuit the retry loop and notify the workspace owner; schema rejections are kept on the integration status page with a one-click retry-after-fix action pointing back at the original Ramp record. Nothing silently drops.
- 06How does Well authenticate with Ramp and Bill.com?
- Ramp's MCP server handles authorisation directly; Well receives an access token through Dynamic Client Registration and never sees raw user credentials. For the delivery side, Well forwards the reconciled document to your Bill.com email-in address once it clears the matching threshold; Bill.com creates the draft record from it and you confirm and post it. Well holds no write credential to Bill.com. Tokens are encrypted at rest and in transit under TLS 1.3. Ramp and Bill.com together cover multiple regions; Well's storage region is configured per workspace.