- 01How often does Dropbox data sync to Qonto?
- Well polls the Dropbox API every fifteen minutes for new records; new activity reaches the downstream target on the next polling cycle. Records collected during a polling window are matched in a batch, then ranked by confidence; the Qonto write happens at the end of the window, never mid-sync.
- 02How does Well match Dropbox records to entries in Qonto?
- Well parses each Dropbox attachment into a structured invoice, then probes your Qonto ledger for an open bill or vendor with the same amount, due date, and supplier name. The probe ranks candidates by counterparty proximity, date window, and total match; above 85% it links the parsed PDF to the existing Qonto entry, otherwise the parsed invoice queues for sign-off with the candidates surfaced.
- 03Does Well handle multi-currency records between Dropbox and Qonto?
- Dropbox carries the original transaction currency on every record and Qonto natively ledgers in multiple currencies. Well preserves the original amount, applies your Qonto chart-of-accounts conversion rules at posting time, and Well writes both the source and converted amounts onto the record it posts to Qonto, so the entry keeps both sides of the trade.
- 04How does Well prevent duplicates when posting Dropbox records to Qonto?
- Every Dropbox message has a stable message ID, and Well stores it the moment the attachment is parsed. If the same email is reprocessed (label change, mailbox migration, or a manual rerun), Well recognises the message ID and skips the duplicate, or updates the linked Qonto entry if a downstream field changed. Forwarded copies of the same invoice are caught by counterparty-plus-amount matching before they reach Qonto.
- 05What happens if a Dropbox record fails to post to Qonto?
- When a record fails to post to Qonto (validation rule, missing field, transient 5xx), Well retries automatically with backoff. Auth failures short-circuit the retry loop and notify the workspace owner; schema rejections are kept on the integration status page with a one-click retry-after-fix action pointing back at the original Dropbox record. Nothing silently drops.
- 06How does Well authenticate with Dropbox and Qonto?
- Dropbox runs a manual OAuth 2.0 flow that you approve inside Dropbox; Well receives a refresh token scoped to the resources it needs to read. For the delivery side, once a record clears the matching threshold Well posts it directly to Qonto over the connected API; the credential is held per-workspace and never exchanged across tenants. Tokens are encrypted at rest and in transit under TLS 1.3. Qonto hosts in the EU and Dropbox hosts outside the EU; Well processes records per the storage region configured for your workspace.