- 01What Dropbox data does Well pull into Xero?
- Well watches Dropbox for attachments matching the configured invoice and receipt filters, extracts supplier-invoice and document files read from a watched folder via Apideck file-storage, and forwards the structured output to Xero as draft bills via email-in, with contact, dates, totals, line items, and tax type extracted by Hubdoc, with the original email message ID stored on every record for audit.
- 02Will every Dropbox record post to Xero automatically?
- Not always. At the next fifteen-minute polling window, Well scores the record on field completeness, counterparty strength, and policy fit. Above the 85% default auto-link threshold Well forwards the reconciled document to your Xero email-in address and Xero drafts the record from it for you to confirm. Between 55% and 85% the record waits in the review queue with the alternative matches ranked. Below the 55% default review threshold the record is refused and the candidate list kept so you can pin the right entry by hand.
- 03What happens to historical Dropbox data when I first connect to Xero?
- Dropbox exposes the last full year through its API on a connected account. The window Well actually pulls is configurable from the integration settings page; each record is matched against your existing Xero ledger, and re-running the backfill is safe because Well tracks the Dropbox record IDs and updates existing Xero entries instead of duplicating them.
- 04How does Well prevent duplicates when posting Dropbox records to Xero?
- Every Dropbox message has a stable message ID, and Well stores it the moment the attachment is parsed. If the same email is reprocessed (label change, mailbox migration, or a manual rerun), Well recognises the message ID and skips the duplicate, or updates the linked Xero entry if a downstream field changed. Forwarded copies of the same invoice are caught by counterparty-plus-amount matching before they reach Xero.
- 05Can I customise which Dropbox fields are sent to Xero?
- The default mapping turns every parsed Dropbox attachment into a Xero-shaped record (vendor, amount, due date, tax). From the integration settings page you can adjust the parsing prompt, force a vendor mapping, attach the original PDF on a specific Xero field, or compute a tag from your connected data. Custom mappings are versioned so a change does not retroactively touch already-posted Xero entries.
- 06How does Well authenticate with Dropbox and Xero?
- Dropbox runs a manual OAuth 2.0 flow that you approve inside Dropbox; Well receives a refresh token scoped to the resources it needs to read. For the delivery side, Well forwards the reconciled document to your Xero email-in address once it clears the matching threshold; Xero creates the draft record from it and you confirm and post it. Well holds no write credential to Xero. Tokens are encrypted at rest and in transit under TLS 1.3. Dropbox and Xero together cover multiple regions; Well's storage region is configured per workspace.