- 01How often does Square data sync to Pennylane?
- Square pushes events to Well over its MCP server, so most records land within seconds of the underlying action. Each event is matched immediately and reaches Pennylane within a confidence window: above 85% it posts, 55-85% queues for review, below 55% is refused.
- 02How does Well match Square records to entries in Pennylane?
- Every Square charge is scored against your open Pennylane sales invoices and existing customer records on customer name, amount, currency, and reference. Above 85% the charge collapses onto the right invoice and Square reconciliation builds the matched journal entry in Well's ledger, the ledger accounts mapped and the matched customer and payment pre-filled, ready for you to post to Pennylane. Between 55% and 85% the candidate list is queued for review with the alternative customers ranked.
- 03What happens to historical Square data when I first connect to Pennylane?
- Square exposes the last two years through its API on a connected account. The window Well actually pulls is configurable from the integration settings page; each record is matched against your existing Pennylane ledger, and re-running the backfill is safe because Well tracks the Square record IDs and updates existing Pennylane entries instead of duplicating them.
- 04How does Well prevent duplicates when posting Square records to Pennylane?
- Square sends each event with a stable resource ID that Well tracks against the Pennylane ledger. Webhook replays (which Square can issue for delivery retries) are recognised by ID and either skipped or used to update the existing Pennylane entry. Distinct records that look similar are caught by Well before posting, with the candidates surfaced in the review queue when confidence is ambiguous.
- 05What happens if a Square record fails to post to Pennylane?
- When a record fails to post to Pennylane (validation rule, missing field, transient 5xx), Well retries automatically with backoff. Auth failures short-circuit the retry loop and notify the workspace owner; schema rejections are kept on the integration status page with a one-click retry-after-fix action pointing back at the original Square record. Nothing silently drops.
- 06How does Well authenticate with Square and Pennylane?
- Square's MCP server handles authorisation directly; Well receives an access token through Dynamic Client Registration and never sees raw user credentials. For the delivery side, Well forwards the reconciled document to your Pennylane email-in address once it clears the matching threshold; Pennylane creates the draft record from it and you confirm and post it. Well holds no write credential to Pennylane. Tokens are encrypted at rest and in transit under TLS 1.3. Pennylane hosts in the EU and Square hosts outside the EU; Well processes records per the storage region configured for your workspace.