- 01How often does Ramp data sync to Xero?
- Ramp pushes events to Well over its MCP server, so most records land within seconds of the underlying action. Each event is matched immediately and reaches Xero within a confidence window: above 85% it posts, 55-85% queues for review, below 55% is refused.
- 02How does Well match Ramp records to entries in Xero?
- Ramp transactions are scored against open Xero entries on counterparty, amount, date proximity, and reference; above 85% the bank line reconciles automatically and posts to the right account, between 55% and 85% the candidate Xero entries are surfaced for sign-off, below 55% the line stays open and is added to a review queue.
- 03Does Well handle multi-currency records between Ramp and Xero?
- Ramp reports a single base currency; Well stores the value verbatim and tags the record so your Xero ledger can apply its own conversion rule at posting time. Exchange-rate fields are not synthesised, so the Xero entry carries the unchanged Ramp amount and the conversion is owned by the Xero accounting policy.
- 04How does Well prevent duplicates when posting Ramp records to Xero?
- Ramp sends each event with a stable resource ID that Well tracks against the Xero ledger. Webhook replays (which Ramp can issue for delivery retries) are recognised by ID and either skipped or used to update the existing Xero entry. Distinct records that look similar are caught by Well before posting, with the candidates surfaced in the review queue when confidence is ambiguous.
- 05What happens if a Ramp record fails to post to Xero?
- When a record fails to post to Xero (validation rule, missing field, transient 5xx), Well retries automatically with backoff. Auth failures short-circuit the retry loop and notify the workspace owner; schema rejections are kept on the integration status page with a one-click retry-after-fix action pointing back at the original Ramp record. Nothing silently drops.
- 06How does Well authenticate with Ramp and Xero?
- Ramp's MCP server handles authorisation directly; Well receives an access token through Dynamic Client Registration and never sees raw user credentials. For the delivery side, Well forwards the reconciled document to your Xero email-in address once it clears the matching threshold; Xero creates the draft record from it and you confirm and post it. Well holds no write credential to Xero. Tokens are encrypted at rest and in transit under TLS 1.3. Ramp and Xero together cover multiple regions; Well's storage region is configured per workspace.