- 01What Ramp data does Well pull into Pennylane?
- Ramp streams card transactions, approved bills, reimbursements, vendor records, and policy events to Well over its MCP server. After Well resolves the counterparty and assigns a confidence score, the matched record posts to Pennylane as supplier and customer invoices via email-in, with amount, VAT, and date pre-filled by Pennylane's OCR, with the Ramp event ID preserved on the entry for audit.
- 02Will every Ramp record post to Pennylane automatically?
- Not always. Within seconds of Ramp firing the event, Well scores the record on field completeness, counterparty strength, and policy fit. Above the 85% default auto-link threshold Well forwards the reconciled document to your Pennylane email-in address and Pennylane drafts the record from it for you to confirm. Between 55% and 85% the record waits in the review queue with the alternative matches ranked. Below the 55% default review threshold the record is refused and the candidate list kept so you can pin the right entry by hand.
- 03How does Well prevent duplicates when posting Ramp records to Pennylane?
- Ramp sends each event with a stable resource ID that Well tracks against the Pennylane ledger. Webhook replays (which Ramp can issue for delivery retries) are recognised by ID and either skipped or used to update the existing Pennylane entry. Distinct records that look similar are caught by Well before posting, with the candidates surfaced in the review queue when confidence is ambiguous.
- 04Can I customise which Ramp fields are sent to Pennylane?
- The default mapping covers every Ramp field your Pennylane chart of accounts accepts (counterparty, amount, currency, reference, tax). From the integration settings page you can override mappings field-by-field, attach computed values from your connected data (GL code, project tag, tax bucket), or ignore fields Pennylane does not need. Custom mappings are versioned and apply only to records reconciled after the change, so anything you have already reviewed and posted in Pennylane is left exactly as it stands.
- 05What happens if a Ramp record fails to post to Pennylane?
- When a record fails to post to Pennylane (validation rule, missing field, transient 5xx), Well retries automatically with backoff. Auth failures short-circuit the retry loop and notify the workspace owner; schema rejections are kept on the integration status page with a one-click retry-after-fix action pointing back at the original Ramp record. Nothing silently drops.
- 06How does Well authenticate with Ramp and Pennylane?
- Ramp's MCP server handles authorisation directly; Well receives an access token through Dynamic Client Registration and never sees raw user credentials. For the delivery side, Well forwards the reconciled document to your Pennylane email-in address once it clears the matching threshold; Pennylane creates the draft record from it and you confirm and post it. Well holds no write credential to Pennylane. Tokens are encrypted at rest and in transit under TLS 1.3. Pennylane hosts in the EU and Ramp hosts outside the EU; Well processes records per the storage region configured for your workspace.