- 01How often does QuickBooks data sync to Xero?
- Well polls the QuickBooks API hourly, which fits QuickBooks's rate-limit envelope and keeps the downstream match window inside the same business day. The hourly pull respects QuickBooks's rate limits and feeds Xero once per window with the batch's confidence outcomes already resolved.
- 02Will every QuickBooks record post to Xero automatically?
- Not always. On the next hourly pull from QuickBooks, Well scores the record on field completeness, counterparty strength, and policy fit. Above the 85% default auto-link threshold Well forwards the reconciled document to your Xero email-in address and Xero drafts the record from it for you to confirm. Between 55% and 85% the record waits in the review queue with the alternative matches ranked. Below the 55% default review threshold the record is refused and the candidate list kept so you can pin the right entry by hand.
- 03How does Well match QuickBooks records to entries in Xero?
- Well scores every candidate match between QuickBooks records and existing Xero entries on counterparty name, amount, date proximity, currency, and reference. Above 85% the record links to the historical entry and Xero updates; between 55% and 85% the candidates are queued for sign-off; below 55% the record stays open with the candidate list available.
- 04Does Well handle multi-currency records between QuickBooks and Xero?
- QuickBooks carries the original transaction currency on every record and Xero natively ledgers in multiple currencies. Well preserves the original amount, applies your Xero chart-of-accounts conversion rules at posting time, and both the source and converted amounts ride on the document Well forwards to Xero, so the Xero entry you post keeps both sides of the trade.
- 05Can I customise which QuickBooks fields are sent to Xero?
- The default mapping covers every QuickBooks field your Xero chart of accounts accepts (counterparty, amount, currency, reference, tax). From the integration settings page you can override mappings field-by-field, attach computed values from your connected data (GL code, project tag, tax bucket), or ignore fields Xero does not need. Custom mappings are versioned and apply only to records reconciled after the change, so anything you have already reviewed and posted in Xero is left exactly as it stands.
- 06How does Well authenticate with QuickBooks and Xero?
- QuickBooks runs a manual OAuth 2.0 flow that you approve inside QuickBooks; Well receives a refresh token scoped to the resources it needs to read. For the delivery side, Well forwards the reconciled document to your Xero email-in address once it clears the matching threshold; Xero creates the draft record from it and you confirm and post it. Well holds no write credential to Xero. Tokens are encrypted at rest and in transit under TLS 1.3. QuickBooks and Xero together cover multiple regions; Well's storage region is configured per workspace.