- 01How often does Gmail data sync to QuickBooks?
- Gmail pushes events to Well in real time via webhooks, so most records land within a minute of the underlying action. Each event is matched immediately and reaches QuickBooks within a confidence window: above 85% it posts, 55-85% queues for review, below 55% is refused.
- 02How does Well match Gmail records to entries in QuickBooks?
- Well parses each Gmail attachment into a structured invoice, then probes your QuickBooks ledger for an open bill or vendor with the same amount, due date, and supplier name. The probe ranks candidates by counterparty proximity, date window, and total match; above 85% it links the parsed PDF to the existing QuickBooks entry, otherwise the parsed invoice queues for sign-off with the candidates surfaced.
- 03Does Well handle multi-currency records between Gmail and QuickBooks?
- Gmail carries the original transaction currency on every record and QuickBooks natively ledgers in multiple currencies. Well preserves the original amount, applies your QuickBooks chart-of-accounts conversion rules at posting time, and both the source and converted amounts ride on the document Well forwards to QuickBooks, so the QuickBooks entry you post keeps both sides of the trade.
- 04Can I customise which Gmail fields are sent to QuickBooks?
- The default mapping turns every parsed Gmail attachment into a QuickBooks-shaped record (vendor, amount, due date, tax). From the integration settings page you can adjust the parsing prompt, force a vendor mapping, attach the original PDF on a specific QuickBooks field, or compute a tag from your connected data. Custom mappings are versioned so a change does not retroactively touch already-posted QuickBooks entries.
- 05What happens if I disconnect Gmail or QuickBooks?
- Disconnecting Gmail stops the flow at the source. Well calls the Gmail OAuth revoke endpoint; the refresh token is invalidated and any in-flight access token is rejected on the next call. Anything you already reviewed and posted in QuickBooks is QuickBooks's own record and is untouched; Well never held a write credential to it. Records held for review in Well remain in the queue so you can finish them by hand. Reconnecting later resumes from the last successful sync, not from scratch.
- 06How does Well authenticate with Gmail and QuickBooks?
- Gmail runs a manual OAuth 2.0 flow that you approve inside Gmail; Well receives a refresh token scoped to the resources it needs to read. For the delivery side, Well forwards the reconciled document to your QuickBooks email-in address once it clears the matching threshold; QuickBooks creates the draft record from it and you confirm and post it. Well holds no write credential to QuickBooks. Tokens are encrypted at rest and in transit under TLS 1.3. Gmail and QuickBooks together cover multiple regions; Well's storage region is configured per workspace.