- 01What Qonto data does Well pull into Pennylane?
- Well polls the Qonto API on a fixed cadence and pulls supplier invoices and their attachments. Well resolves and scores each counterparty, then writes supplier and customer invoices via email-in, with amount, VAT, and date pre-filled by Pennylane's OCR into Pennylane with the original Qonto record ID kept on the entry.
- 02How often does Qonto data sync to Pennylane?
- Well polls the Qonto API every fifteen minutes for new records; new activity reaches the downstream target on the next polling cycle. Records collected during a polling window are matched in a batch, then ranked by confidence; the Pennylane write happens at the end of the window, never mid-sync.
- 03What happens to historical Qonto data when I first connect to Pennylane?
- Qonto exposes the last three years through its API on a connected account. The window Well actually pulls is configurable from the integration settings page; each record is matched against your existing Pennylane ledger, and re-running the backfill is safe because Well tracks the Qonto record IDs and updates existing Pennylane entries instead of duplicating them.
- 04How does Well prevent duplicates when posting Qonto records to Pennylane?
- Well maintains a sync marker against Qonto so each window only pulls records strictly newer than the last successful sync; the Qonto record ID is then tracked into Pennylane for second-line dedup. If the same record appears twice through a manual re-import or a sync marker rewind, Well recognises the ID and updates the existing Pennylane entry rather than duplicating it.
- 05What happens if a Qonto record fails to post to Pennylane?
- When a record fails to post to Pennylane (validation rule, missing field, transient 5xx), Well retries automatically with backoff. Auth failures short-circuit the retry loop and notify the workspace owner; schema rejections are kept on the integration status page with a one-click retry-after-fix action pointing back at the original Qonto record. Nothing silently drops.
- 06How does Well authenticate with Qonto and Pennylane?
- Qonto runs a manual OAuth 2.0 flow that you approve inside Qonto; Well receives a refresh token scoped to the resources it needs to read. For the delivery side, Well forwards the reconciled document to your Pennylane email-in address once it clears the matching threshold; Pennylane creates the draft record from it and you confirm and post it. Well holds no write credential to Pennylane. Tokens are encrypted at rest and in transit under TLS 1.3. Both Qonto and Pennylane host their data in the EU, so both ends of the integration sit within EU jurisdiction.