- 01What Mercury data does Well pull into Xero?
- Mercury streams transactions, wires, ACH transfers, card payments, and counterparty records to Well over its MCP server. After Well resolves the counterparty and assigns a confidence score, the matched record posts to Xero as draft bills via email-in, with contact, dates, totals, line items, and tax type extracted by Hubdoc, with the Mercury event ID preserved on the entry for audit.
- 02How often does Mercury data sync to Xero?
- Mercury pushes events to Well over its MCP server, so most records land within seconds of the underlying action. Each event is matched immediately and reaches Xero within a confidence window: above 85% it posts, 55-85% queues for review, below 55% is refused.
- 03How does Well match Mercury records to entries in Xero?
- Mercury transactions are scored against open Xero entries on counterparty, amount, date proximity, and reference; above 85% the bank line reconciles automatically and posts to the right account, between 55% and 85% the candidate Xero entries are surfaced for sign-off, below 55% the line stays open and is added to a review queue.
- 04Does Well handle multi-currency records between Mercury and Xero?
- Mercury reports a single base currency; Well stores the value verbatim and tags the record so your Xero ledger can apply its own conversion rule at posting time. Exchange-rate fields are not synthesised, so the Xero entry carries the unchanged Mercury amount and the conversion is owned by the Xero accounting policy.
- 05What happens if I disconnect Mercury or Xero?
- Disconnecting Mercury stops the flow at the source. Well asks the Mercury MCP server to revoke the access token; Mercury returns confirmation and stops streaming events the moment it is acknowledged. Anything you already reviewed and posted in Xero is Xero's own record and is untouched; Well never held a write credential to it. Records held for review in Well remain in the queue so you can finish them by hand. Reconnecting later resumes from the last successful sync, not from scratch.
- 06How does Well authenticate with Mercury and Xero?
- Mercury's MCP server handles authorisation directly; Well receives an access token through Dynamic Client Registration and never sees raw user credentials. For the delivery side, Well forwards the reconciled document to your Xero email-in address once it clears the matching threshold; Xero creates the draft record from it and you confirm and post it. Well holds no write credential to Xero. Tokens are encrypted at rest and in transit under TLS 1.3. Mercury and Xero together cover multiple regions; Well's storage region is configured per workspace.