- 01What Mercury data does Well pull into Pennylane?
- Mercury streams transactions, wires, ACH transfers, card payments, and counterparty records to Well over its MCP server. After Well resolves the counterparty and assigns a confidence score, the matched record posts to Pennylane as supplier and customer invoices via email-in, with amount, VAT, and date pre-filled by Pennylane's OCR, with the Mercury event ID preserved on the entry for audit.
- 02What happens to historical Mercury data when I first connect to Pennylane?
- Mercury exposes the last three years through its API on a connected account. The window Well actually pulls is configurable from the integration settings page; each record is matched against your existing Pennylane ledger, and re-running the backfill is safe because Well tracks the Mercury record IDs and updates existing Pennylane entries instead of duplicating them.
- 03Does Well handle multi-currency records between Mercury and Pennylane?
- Mercury reports a single base currency; Well stores the value verbatim and tags the record so your Pennylane ledger can apply its own conversion rule at posting time. Exchange-rate fields are not synthesised, so the Pennylane entry carries the unchanged Mercury amount and the conversion is owned by the Pennylane accounting policy.
- 04How does Well prevent duplicates when posting Mercury records to Pennylane?
- Mercury sends each event with a stable resource ID that Well tracks against the Pennylane ledger. Webhook replays (which Mercury can issue for delivery retries) are recognised by ID and either skipped or used to update the existing Pennylane entry. Distinct records that look similar are caught by Well before posting, with the candidates surfaced in the review queue when confidence is ambiguous.
- 05What happens if a Mercury record fails to post to Pennylane?
- When a record fails to post to Pennylane (validation rule, missing field, transient 5xx), Well retries automatically with backoff. Auth failures short-circuit the retry loop and notify the workspace owner; schema rejections are kept on the integration status page with a one-click retry-after-fix action pointing back at the original Mercury record. Nothing silently drops.
- 06How does Well authenticate with Mercury and Pennylane?
- Mercury's MCP server handles authorisation directly; Well receives an access token through Dynamic Client Registration and never sees raw user credentials. For the delivery side, Well forwards the reconciled document to your Pennylane email-in address once it clears the matching threshold; Pennylane creates the draft record from it and you confirm and post it. Well holds no write credential to Pennylane. Tokens are encrypted at rest and in transit under TLS 1.3. Pennylane hosts in the EU and Mercury hosts outside the EU; Well processes records per the storage region configured for your workspace.