- 01How often does Gmail data sync to Ramp?
- Gmail pushes events to Well in real time via webhooks, so most records land within a minute of the underlying action. Each event is matched immediately and reaches Ramp within a confidence window: above 85% it posts, 55-85% queues for review, below 55% is refused.
- 02Will every Gmail record post to Ramp automatically?
- Not always. Within seconds of Gmail firing the event, Well scores the record on field completeness, counterparty strength, and policy fit. Above the 85% default auto-link threshold Well forwards the reconciled document to your Ramp email-in address and Ramp drafts the record from it for you to confirm. Between 55% and 85% the record waits in the review queue with the alternative matches ranked. Below the 55% default review threshold the record is refused and the candidate list kept so you can pin the right entry by hand.
- 03How does Well match Gmail records to entries in Ramp?
- Well parses each Gmail attachment into a structured invoice, then probes your Ramp ledger for an open bill or vendor with the same amount, due date, and supplier name. The probe ranks candidates by counterparty proximity, date window, and total match; above 85% it links the parsed PDF to the existing Ramp entry, otherwise the parsed invoice queues for sign-off with the candidates surfaced.
- 04What happens to historical Gmail data when I first connect to Ramp?
- Gmail exposes the last full year through its API on a connected account. The window Well actually pulls is configurable from the integration settings page; each record is matched against your existing Ramp ledger, and re-running the backfill is safe because Well tracks the Gmail record IDs and updates existing Ramp entries instead of duplicating them.
- 05Does Well handle multi-currency records between Gmail and Ramp?
- Gmail carries the original transaction currency on every record, but Ramp ledgers in a single base; Well preserves the source currency, attaches the FX rate at the timestamp of the event, and the converted figure and the source amount both travel on the document Well forwards to Ramp, so both sides of the trade are visible when you post.
- 06How does Well authenticate with Gmail and Ramp?
- Gmail runs a manual OAuth 2.0 flow that you approve inside Gmail; Well receives a refresh token scoped to the resources it needs to read. For the delivery side, Well forwards the reconciled document to your Ramp email-in address once it clears the matching threshold; Ramp creates the draft record from it and you confirm and post it. Well holds no write credential to Ramp. Tokens are encrypted at rest and in transit under TLS 1.3. Gmail and Ramp together cover multiple regions; Well's storage region is configured per workspace.